Parcel App benefits for Singapore Post delivery
Extensive Network
Comprehensive infrastructure spanning all of Singapore through 57 post offices, more than 300 self-service automated machines, over 11,000 POPStation parcel terminals, and international reach extending to more than 220 countries worldwide.
Service Diversity
Multiple delivery options from standard mail to premium courier services, with specialized solutions for documents, parcels, and e-commerce shipments both domestically and internationally.
Digital Integration
Enhanced tracking capabilities available through SingPost's website, mobile app, and self-service terminals, with real-time notifications and delivery status updates.
Rich Heritage
Over 160 years of postal experience combined with continuous innovation, ensuring reliable mail and parcel handling using modern logistics technology.
Singapore Post (SingPost) is the official postal service provider of Singapore, with a history that began in 1819 when postal services first appeared in the newly established trading port. Formally established as an independent department in 1858, Singapore's postal service has evolved from a traditional mail carrier into a dynamic logistics operator and e-commerce enabler serving both the domestic market and international routes worldwide.
Today, SingPost operates with impressive scale and reach, processing over 3 million mail items daily through a network of 57 post offices, more than 300 self-service automated machines (SAMs), over 740 street posting boxes, and more than 11,000 POPStation parcel terminals. The company serves as a vital communications channel connecting Singapore to more than 220 countries and territories around the globe.
SingPost offers a comprehensive suite of delivery services catering to different needs and priorities. Domestically, these include Basic Mail for standard communications, Registered Service providing tracking and delivery confirmation, SmartPac for e-commerce goods delivery, and Speedpost for urgent deliveries. For international shipments, options range from standard mail and registered mail to premium services such as Speedpost International for expedited global delivery.
The tracking system employed by SingPost empowers customers to monitor their shipments through various channels. For trackable items, each package receives a unique tracking number—typically 13 characters for international registered mail and various formats for different service types. The Track and Trace system provides status updates from acceptance to final delivery, with detailed information accessible via SingPost's website, mobile app, and self-service kiosks.
Beyond traditional postal services, SingPost has expanded into comprehensive logistics solutions including warehousing, order fulfillment, international freight forwarding, and last-mile delivery services. The company places special emphasis on e-commerce capabilities through initiatives like the Regional eCommerce Logistics Hub, SmartPost digitalization program, and innovative delivery methods including trials with unmanned aerial vehicles.
Shipment Tracking Statuses
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How do I track a Singapore Post package?
Enter your tracking number on the SingPost website or mobile app under 'Track Items'. For registered mail, tracking numbers typically follow formats such as RA123456789SG (13 characters ending with SG). SmartPac shipments use a format like SM000000001SG. If your mail item doesn't have a tracking number, it was likely sent as Basic Mail, which isn't trackable.
What are the typical Singapore Post delivery timeframes?
Local deliveries within Singapore typically take 1-2 working days for standard mail and same-day to next-day for Speedpost. International delivery timeframes vary depending on destination and service: registered mail to neighboring Asian countries takes 4-7 working days; to Europe/USA—7-14 days; Speedpost International—2-5 days depending on destination. Actual times may vary due to customs processing and local conditions.
What if I don't have a tracking number for my Singapore Post package?
If you don't have a tracking number, your mail item was likely sent as Basic Mail, which doesn't include tracking. SingPost cannot trace items without tracking numbers. For missing items sent via Registered Service, you can submit an inquiry form at any post office, attaching the receipt for further investigation. This process typically takes 1-3 weeks for international items.
What do the different Singapore Post tracking statuses mean?
Common statuses include: 'Information Received' (shipping label created), 'Received from Customer' (accepted at post office), 'Despatched to overseas' (item has left Singapore), 'Arrival at Destination Post' (reached destination country), 'Held by Custom' (undergoing customs inspection), 'Product Delivered' (successfully delivered), and 'Attempted/Failed Delivery' (delivery attempt was made but unsuccessful).
How long will Singapore Post hold my package if delivery fails?
For registered mail items, SingPost will make one delivery attempt. If unsuccessful, the item will be held at the designated post office for 10 working days (excluding weekends and public holidays). For parcels, SingPost makes up to three delivery attempts. After the third unsuccessful attempt, the item will be returned to sender. You cannot redirect items to alternative addresses or POPStation after delivery attempts.
Guides & Manuals
How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
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What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
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How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
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