What to Do If Your Package Is Stuck in Transit

Few things are more frustrating than watching your package tracking status stay stuck on "In Transit" for days. Whether it's an online order, a gift, or something time-sensitive, a stalled delivery can be stressful. Here’s what you can do to find out what’s going on and how to fix it.

I personally use the Parcel Track app to keep an eye on all my shipments. Try it here: https://click.parcelplus.app/ONIt/landing

1. Check the Latest Tracking Update

Review the most recent tracking event. If the package hasn’t moved for more than 48–72 hours (domestically) or 5–7 days (internationally), it may be delayed. Make note of the last scan location and time.

2. Contact the Carrier

Reach out to the carrier directly. Most have online forms, live chat, or customer service hotlines. Provide your tracking number and ask for a delivery status update.
Here are a few quick links:

• USPS Missing Mail
• UPS Customer Support
• FedEx Support

3. Reach Out to the Sender

If you ordered from a retailer or marketplace, contact the seller. They might have access to internal tracking updates or can escalate the issue with the shipping provider.

4. Understand Possible Delay Reasons

There are several common reasons why a package might be delayed:

• High shipping volume during holidays
• Bad weather or natural events
• Customs clearance delays for international shipments
• Incorrect address or a missing label
• Package stuck at a processing hub

Some delays resolve on their own, but if there’s no movement after several days, action is needed.

5. Use a Third-Party Tracking App

Carrier websites don’t always show the full picture. A tracking app like Parcel Track pulls updates from multiple sources and shows status changes in real time. You might even catch updates that the original courier missed.

6. Know When to File a Claim or Open a Dispute

If your package hasn’t updated for over 7 business days (domestic) or 14–21 days (international), consider:

• Filing a missing package claim with the carrier
• Asking the sender for a refund or replacement
• Opening a dispute via PayPal, your credit card provider, or the marketplace

7. Keep Your Tracking Numbers and Receipts

Save all shipping confirmation emails and receipts. Having this information on hand will help speed up claims or disputes. If your package does eventually arrive, double-check that it matches your order.

Final Thoughts

A stuck delivery doesn’t always mean it’s lost—but it does mean you should take steps to monitor it more closely. Use a smart tracking app, contact the right parties, and don’t wait too long to escalate if needed. With a bit of follow-up, most delayed packages make their way to your door.

Stay in control of your deliveries with Parcel Track: https://click.parcelplus.app/ONIt/landing