How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for 1TONG Express delivery
1
Delivery speed
Transit times range from 7 to 20 days depending on service type
2
Affordable pricing
Competitive rates especially for bulk shipments and regular clients
3
Shipment safety
Insurance and secure warehouses protect goods during transport
4
Local language support
Russian-speaking managers assist with orders and inquiries
1TONG Express handles shipments from China to Russia, Kazakhstan, Uzbekistan, and other CIS countries. The company focuses on e-commerce deliveries and commercial cargo with several service options.
Services include express parcel delivery within 7 to 12 days and consolidated cargo shipments taking 12 to 20 days. Air freight is available for larger commercial batches. Customs clearance support is provided to simplify cross-border shipping.
The carrier works closely with online marketplaces and stores, offering favorable terms for frequent shippers. Tracking is available at every stage, ensuring transparency and control over shipments.
1TONG Express maintains secure storage facilities and offers insurance options to protect cargo during transit. Russian-speaking customer support helps resolve issues quickly and provides assistance tailored to CIS clients.
This carrier suits businesses and individuals looking for reliable, affordable shipping solutions between China and CIS countries. Delivery times balance speed and cost, making it a practical choice for online sellers and buyers.
Shipment Tracking Statuses
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Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How to track 1TONG Express packages?
Use the tracking number on the official website or universal tracking platforms like 17track.net
Which countries does 1TONG Express serve?
Mainly Russia, Kazakhstan, Uzbekistan, and other CIS countries
What affects delivery cost to Russia?
Price depends on parcel weight and size; contact support for a quote
Are there restrictions on shipped items?
Dangerous goods, weapons, and restricted imports are not allowed
How to arrange bulk shipments?
Corporate contracts provide special rates and shipping terms
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more