Parcel App benefits for 1TONG Express delivery
Optimal delivery times
Average transit to CIS countries takes 10-15 business days
Competitive rates
Special pricing available for bulk shippers
Cargo security
Insurance options and secure warehouse storage
Russian-speaking support
Dedicated Russian-speaking managers and customer service
1TONG Express is a transportation company handling commercial and private shipments from China to Russia, Kazakhstan, Uzbekistan and other Commonwealth nations. Core services include:
- Express delivery for small parcels (7-12 days)
- Consolidated cargo shipments (12-20 days)
- Air freight for commercial batches
- Customs clearance assistance
Specializes in working with marketplaces and online stores, providing favorable terms for regular shippers.
Shipment Tracking Statuses
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How to track 1TONG Express packages?
Enter tracking number on company website or use universal trackers like 17track.net
Which countries does the carrier serve?
Main destinations include Russia, Kazakhstan, Uzbekistan and other CIS nations
What's the delivery cost to Russia?
Price depends on weight/dimensions - request quote from manager
Are there product restrictions?
Prohibited items include dangerous goods, weapons and restricted imports
How to arrange bulk shipping?
Sign corporate contract for preferential shipping terms
Guides & Manuals
How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn more
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more