Parcel App benefits for La Poste (France Post) delivery
Extensive Network
Over 17,000 post offices across France, reaching even the most remote areas.
Multiple Delivery Options
From standard mail to express delivery, with local and international shipping solutions.
Easy Tracking
Simple online system that lets you follow your package from collection to delivery.
Reliable Service
A trusted name in delivery with centuries of experience and millions of successful deliveries daily.
La Poste has been sending letters and packages around France since the 1600s. Today, they're not just about mail - they also offer banking, phone services, and digital solutions. With post offices in every corner of France, they make sure your items get where they need to go.
Most French people know their local postal worker, who brings mail six days a week. La Poste connects towns, cities, and even the most remote parts of France with the rest of the world.
How Tracking Works
When you send something with La Poste's tracking service, you'll get a code that looks like EE123456789FR or CC123456789FR. These typically have 11-15 characters and always end with "FR".
You can use this code on their website to see where your mail is. For packages going to other countries, La Poste works with their partners GeoPost and DPDgroup to keep tabs on your items even after they cross borders.
Delivery Times
How long will your package take to arrive? It depends on what service you pick:
| Service | Where To | How Long It Takes |
|---|---|---|
| Colissimo | In France | 2 days |
| Chronopost | In France | Next day by 1pm |
| Colissimo | EU countries | 3-5 days |
| Chronopost | EU cities | 1-2 days |
| Colissimo | Other countries | 4-8 days |
| Chronopost | Other countries | 3-10 days |
These times might be longer during busy holiday seasons or if your package needs to clear customs.
Tracking Status Messages
When you check your tracking, you'll see updates in French. Here's what they mean:
- En préparation - Getting your package ready
- Pris en charge - Package picked up
- En transit - On the move
- Arrivé dans le pays de destination - Reached destination country
- En cours de livraison - Out for delivery
- Livré - Delivered to you
Common Questions
My tracking code isn't working - what now?
Give it some time. Tracking updates can take a few hours to show up. Double-check you typed the number right. If it still doesn't work after a day or two, you should call La Poste.
How long can I see my tracking info?
La Poste keeps tracking data for about 45 days for packages within France, and up to 60 days for international shipments.
Does La Poste deliver on weekends?
They deliver Monday through Saturday, but not usually on Sundays or holidays. In some big cities, Sunday delivery is possible with Chronopost for packages collected Friday or Saturday.
Can I change where my package goes?
Yes, if your package hasn't been delivered yet. You can request this through La Poste's website or by calling them.
What if I'm not home for delivery?
The delivery person will leave a note telling you how to pick up your package at a local post office or arrange for another delivery attempt. They'll hold your package for about 15 days.
Shipment Tracking Statuses
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my La Poste package?
Enter your tracking number on La Poste's official website or use our tracking tool. The number usually ends with "FR" and contains 11-15 characters.
What's the difference between Colissimo and Chronopost?
Colissimo is La Poste's standard package service (2 days within France), while Chronopost is their express option (next-day delivery, often by 1pm).
Can I send packages internationally with La Poste?
Yes, La Poste offers worldwide shipping services, with delivery times ranging from 3-10 days depending on the destination and service selected.
What if my package is damaged or lost?
Contact La Poste customer service within 48 hours of receiving a damaged package, or within 30 days for lost items. They offer compensation based on the service used and declared value.
Do I need to be home to receive my package?
For standard letters no, but packages usually require a signature. If you're not home, they'll leave a notice about pickup options or redelivery.
How long will La Poste hold my package if I miss delivery?
Packages are typically held at the local post office for up to 15 days before being returned to sender.
Can I redirect my package to a different address?
Yes, La Poste offers redirection services for packages that haven't been delivered yet through their website or customer service.
Guides & Manuals
How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn more
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more