Comment choisir la bonne option de livraison lors du paiement
Découvrez comment choisir la meilleure méthode d'expédition en ligne — en équilibrant rapidité, coût et sécurité.
En savoir plusAvantages de l'application Parcel pour la livraison La Poste (France Post)
1
Extensive Network
Over 17,000 post offices across France, reaching even remote areas.
2
Multiple Delivery Options
Standard and express services for local and international shipments.
3
Easy Tracking
Online system to follow packages from pickup to delivery.
4
Trusted Service
Centuries of experience with millions of deliveries daily.
La Poste has been delivering letters and parcels across France since the 1600s. Today, it offers more than mail services, including banking, phone plans, and digital solutions. With thousands of post offices nationwide, La Poste ensures items reach every corner of the country.
Local postal workers deliver mail six days a week, linking towns, cities, and remote areas to the rest of France and beyond.
Tracking uses codes like EE123456789FR or CC123456789FR, usually 11 to 15 characters long and ending with "FR". These codes can be entered on La Poste’s website to check the status of your shipment.
For international deliveries, La Poste partners with GeoPost and DPDgroup to track packages after they leave France.
Delivery times vary by service and destination:
| Service | Destination | Delivery Time |
|---|---|---|
| Colissimo | Within France | 2 days |
| Chronopost | Within France | Next day by 1pm |
| Colissimo | EU countries | 3-5 days |
| Chronopost | EU cities | 1-2 days |
| Colissimo | Other countries | 4-8 days |
| Chronopost | Other countries | 3-10 days |
Delivery may take longer during busy seasons or customs checks.
Tracking status messages appear in French, with common ones including:
- En préparation - Package is being prepared
- Pris en charge - Package picked up
- En transit - Package is moving
- Arrivé dans le pays de destination - Package arrived in destination country
- En cours de livraison - Out for delivery
- Livré - Delivered
Common questions cover tracking issues, delivery times, and package handling:
- Tracking codes may take hours to update. Check the number carefully. If problems persist after a day or two, contact La Poste.
- Tracking info is stored for about 45 days for domestic shipments and up to 60 days for international ones.
- Deliveries occur Monday to Saturday, with some Sunday options in large cities via Chronopost.
- Packages can be redirected before delivery through La Poste’s website or customer service.
- If no one is home, a notice is left with pickup or redelivery instructions. Packages are held for about 15 days before return.
Statuts de suivi des expéditions
•
En attente
En attente de traitement
Le colis a été enregistré dans le système mais n'a pas encore été remis pour traitement. Le vendeur a peut-être créé le numéro de suivi, mais le colis n'a pas encore été expédié.
•
En transit
En transit
Le colis a quitté l'entrepôt de l'expéditeur et est en route vers la destination. Il peut passer par des centres de tri ou des douanes.
•
Livré
Livré
Le colis a été livré avec succès au destinataire. La livraison est généralement confirmée par une signature ou une autre confirmation.
•
Non trouvé
Expédition introuvable
Le statut signifie qu'il n'y a pas d'informations sur le colis. Les raisons possibles incluent un numéro de suivi incorrect, le colis non encore enregistré dans le système ou il n'est plus suivi.
FAQ
How can I track my La Poste package?
Enter your tracking number on La Poste's official website. The number usually ends with "FR" and contains 11-15 characters.
What's the difference between Colissimo and Chronopost?
Colissimo is the standard service with 2-day delivery in France. Chronopost offers express delivery, often by 1pm the next day.
Can I send packages internationally with La Poste?
Yes, La Poste ships worldwide with delivery times from 3 to 10 days depending on destination and service.
What if my package is damaged or lost?
Contact La Poste within 48 hours for damaged items or within 30 days for lost packages. Compensation depends on service and declared value.
Do I need to be home to receive my package?
Packages usually require a signature. If no one is home, a notice will explain pickup or redelivery options.
How long will La Poste hold my package if I miss delivery?
Packages are held at the local post office for up to 15 days before being returned.
Can I redirect my package to a different address?
Yes, redirection is possible before delivery via La Poste’s website or customer service.
Guides et manuels
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