Parcel App benefits for CDEK Russia delivery
Nationwide Coverage
Extensive network of 4,500+ pickup points and delivery to 40,000+ localities across all regions of Russia, from major cities to remote areas.
Flexible Delivery Options
Multiple service levels from same-day delivery to standard shipping, with additional options like door-to-door delivery and cash-on-delivery services.
Real-time Tracking
Comprehensive package monitoring through all delivery stages, with detailed status updates available through the website, mobile app, and SMS notifications.
E-commerce Solutions
Specialized services for online businesses including marketplace integration, fulfillment services, and customized shipping solutions for e-commerce platforms.
CDEK Russia (СДЭК Россия) is the domestic division of CDEK Global, founded in 2000 in Novosibirsk and now one of Russia's leading logistics providers. The company has grown from a regional courier service to a nationwide logistics network with extensive coverage across all regions of the Russian Federation.
With headquarters in Novosibirsk and offices in Moscow and St. Petersburg, CDEK Russia has built a comprehensive network comprising over 4,500 pickup points, serving more than 40,000 localities throughout Russia. The company processes over 200,000 packages daily and employs a staff of 20,000+ dedicated to providing efficient and reliable delivery services.
CDEK Russia offers a wide range of domestic shipping services tailored to both businesses and individuals. Their service portfolio includes express delivery, standard shipping, door-to-door delivery, and cash-on-delivery options. For businesses, CDEK Russia provides specialized solutions such as fulfillment services for e-commerce companies, integration with major Russian marketplaces like Wildberries, Ozon, and Yandex Market, and B2B logistics solutions.
The company's tracking system allows customers to monitor their shipments in real-time, providing detailed information about the package's current location, status updates, and expected delivery dates. Each shipment is assigned a unique tracking number, typically consisting of 10 digits and often beginning with "14" or "16", which can be used to track the package through CDEK's website or mobile application.
CDEK Russia continues to innovate with services like CDEK ID, which allows customers to receive packages without presenting identification documents, and their expanding network of pickup points makes their services accessible even in remote areas of Russia. Whether you're shipping within a city or across the vast Russian territory, CDEK Russia offers reliable logistics solutions with comprehensive tracking and competitive rates.
Shipment Tracking Statuses
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How do I track my CDEK Russia package?
Enter your tracking number on the CDEK Russia website or in our tracking tool. Tracking numbers usually consist of 10 digits and may begin with '14' or '16'. You can also track by phone number through the CDEK mobile app.
How long does CDEK Russia delivery take?
Delivery times vary by service type and destination: Within major cities, 1-3 business days; between Russian regions, 3-7 days; to remote areas, typically 7-14 days depending on accessibility.
What documents do I need to collect my CDEK package?
You'll need a valid ID such as a Russian passport, military ID, or temporary ID card. Alternatively, you can register for CDEK ID service, which allows you to receive packages using only a code sent to your phone, without presenting identification.
How can I collect a package on behalf of someone else?
You can collect a package on behalf of someone else using the CDEK ID service, which allows the recipient to share a special code with you. Alternatively, you may present the recipient's ID and a written authorization if CDEK ID is not used.
How long will CDEK Russia hold my package for pickup?
Packages from online stores are stored free of charge for 7 days, while packages from individuals are stored for 14 days. If you need to extend this period, contact the pickup point where your package is being held.
Guides & Manuals
How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
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What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
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How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more