Parcel App benefits for Canada Post delivery
Nationwide Coverage
Extensive network serving approximately 16.5 million addresses across all Canadian provinces and territories, from urban centers to remote northern communities.
Multiple Service Options
Diverse shipping services from economical Regular Parcel to premium Priority delivery, with various options for domestic and international shipments.
Comprehensive Tracking
Detailed end-to-end tracking system providing real-time updates on package location and status throughout the delivery journey.
Reliable International Connections
Strong partnerships with postal services worldwide, ensuring smooth delivery to over 190 countries with customs handling expertise.
Canada Post (Postes Canada) is the official postal service of Canada, established in 1867 and serving as the country's primary mail and parcel delivery provider. As a Crown corporation, Canada Post maintains one of the largest delivery networks in Canada, serving approximately 16.5 million addresses across the country's vast geography.
The organization offers a wide range of domestic and international shipping services catering to various needs and budgets. For domestic delivery, Canada Post provides services such as Regular Parcel (standard delivery within Canada), Xpresspost (faster delivery with tracking), and Priority (expedited service with guaranteed delivery times). International services include Xpresspost International, International Parcel, Tracked Packet, and Small Packet options, connecting Canada to over 190 countries worldwide.
Canada Post's tracking system enables customers to monitor their shipments throughout the delivery process. Each tracked package is assigned a unique tracking number consisting of either 16 numeric digits or 13 alphanumeric characters. The tracking system provides detailed information including when the order was created, when Canada Post received the package, its journey through various processing facilities, and delivery confirmation.
For international shipments, Canada Post works in collaboration with destination countries' postal services to ensure smooth logistics operations and customs clearance. The organization maintains partnerships with postal authorities worldwide and is a member of the Universal Postal Union (UPU), facilitating standardized tracking and delivery services across borders.
Shipment Tracking Statuses
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How do I track my Canada Post package?
Enter your tracking number on the Canada Post website or our tracking tool. Tracking numbers usually consist of either 16 numeric digits or 13 alphanumeric characters. You can find the tracking number on your shipping receipt, in shipping confirmation emails, or directly on your package.
How long does Canada Post delivery take?
Delivery times vary by service: Regular Parcel typically takes 2-9 business days depending on distance; Xpresspost delivers in 1-3 business days between major centers; Priority provides next-business-day delivery in many locations. International delivery ranges from 4-7 business days for Xpresspost International to 4-12 weeks for Surface International Parcel.
What do Canada Post tracking statuses mean?
Common statuses include: 'Electronic information submitted' (shipping label created), 'Item processed' (package received and sorted), 'Item in transit' (package en route), 'Item out for delivery', 'Delivered', and 'Notice left' (delivery attempted). For international packages, you may also see customs-related statuses.
What if my Canada Post package is stuck in customs?
If your package is held in customs, you may need to provide additional documentation or pay import duties. Canada Post cannot intervene in customs processes, but you can contact the Canada Border Services Agency (CBSA) for specific requirements. International packages may experience delays during customs clearance.
How long will Canada Post hold my package for pickup?
If delivery was attempted but unsuccessful, Canada Post will hold your package at the designated post office for 15 calendar days. After this period, undeliverable domestic items are returned to the sender, while international items may be returned or sent to the Undeliverable Mail Office.
Guides & Manuals
How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
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What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
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How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
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