Parcel App benefits for Ninja Van delivery
Fast Delivery
Packages are delivered in the shortest possible time thanks to optimized routes and efficient parcel sorting systems.
Real-Time Tracking
Monitor your package movements anytime through the website or app. Receive notifications about delivery status updates.
Convenient Collection Points
The Ninja Collect network allows you to pick up packages at your convenience if you're not home during delivery attempts.
Reliability and Security
Careful handling and modern sorting systems ensure the safety of shipments at all stages of delivery.
Ninja Van is a leading logistics company in Southeast Asia that offers reliable last-mile delivery solutions. Founded in 2014, the company has rapidly expanded and now operates in Singapore, Malaysia, Indonesia, Thailand, Vietnam, and the Philippines.
Ninja Van actively partners with online retailers and marketplaces, providing tech-enabled solutions to optimize logistics processes. Each package is assigned a unique tracking number that allows real-time monitoring of shipment locations throughout the delivery journey.
The company offers a convenient tracking system via website and mobile applications. Simply enter your tracking number to receive up-to-date information on delivery status and estimated arrival date.
For businesses, Ninja Van provides specialized services including international shipping, warehousing and fulfillment solutions, as well as B2B delivery. If you frequently receive packages, you can use the Ninja Collect service, which allows you to pick up your deliveries at convenient collection points.
Expecting a package from Ninja Van? Our service helps you quickly track your shipment. Just enter the tracking number, and you'll receive current information about your package's location and delivery timeframe.
Shipment Tracking Statuses
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How do I track my Ninja Van package?
Enter your tracking number on the Ninja Van website or in our service. You'll immediately receive information about the current location and delivery status.
How long does delivery take?
Delivery times depend on the destination. On average, city delivery takes 3-5 business days, while delivery between islands or regions takes 5-10 business days.
What do the Ninja Van tracking statuses mean?
Main statuses include: Order Created, Pending Pickup, Arrived at Sorting Hub, On Vehicle for Delivery, and Completed. Each status represents a different stage in the delivery process.
What should I do if my package isn't delivered on time?
Check the tracking status. If there's a delay, contact the sender or Ninja Van customer support with your tracking number.
Can I change the delivery address?
In some regions, this feature is available through the NinjaChat service. To change your address, contact customer support with your tracking number.
Guides & Manuals
How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn more
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more