Optimized routes and efficient sorting ensure packages arrive quickly.
Track shipments anytime via website or app with status notifications.
Ninja Collect allows package pickup at locations that suit your schedule.
Modern sorting and careful handling protect shipments throughout delivery.
Ninja Van is a top logistics provider in Southeast Asia, focusing on last-mile delivery solutions. Since its start in 2014, the company expanded quickly and now serves Singapore, Malaysia, Indonesia, Thailand, Vietnam, and the Philippines.
The company works closely with online stores and marketplaces, using technology to improve delivery processes. Each shipment gets a unique tracking number, enabling real-time updates on its location during transit.
Customers can track packages easily through the website or mobile app by entering the tracking number. This provides current delivery status and estimated arrival times.
Ninja Van also offers services for businesses, including international shipping, warehousing, and order fulfillment. For frequent recipients, the Ninja Collect service provides convenient pickup points if delivery at home is not possible.
Tracking a Ninja Van package is simple. Enter the tracking number to get instant updates on where the package is and when it will arrive.
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
Enter your tracking number on the Ninja Van website or app to see current location and delivery status.
Delivery usually takes 3-5 business days within cities and 5-10 business days between islands or regions.
Statuses include Order Created, Pending Pickup, Arrived at Sorting Hub, On Vehicle for Delivery, and Completed, showing each delivery stage.
Check the tracking status and contact the sender or Ninja Van support with your tracking number if there is a delay.
In some areas, address changes are possible via NinjaChat. Contact support with your tracking number to request a change.
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