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Learn moreParcel App benefits for STO Express (Shentong Express) delivery
1
Wide Coverage
Operates across Asia, North America, Europe, and the Middle East for global reach.
2
Real-Time Tracking
Provides detailed updates at every stage of the delivery process.
3
Express Delivery
Offers fast shipping options for urgent parcels.
4
Insurance Options
Allows additional protection for valuable shipments.
STO Express (Shentong Express) is a major courier company based in China, known for its extensive network covering domestic and international shipments. The service supports express delivery with options for insurance and real-time tracking, making it suitable for both personal and business shipments.
The company operates in key markets including North America, Europe, Asia Pacific, and the Middle East. It partners with local carriers to ensure smooth last-mile delivery and timely updates at every stage of the shipping process.
STO Express focuses on speed and reliability, handling parcels of various sizes with care. Its tracking system provides detailed status updates, allowing customers to follow their packages from dispatch to delivery. The service supports international shipping with customs clearance assistance, reducing delays.
Customers benefit from flexible shipping options, including express and standard delivery, with transparent pricing. STO Express maintains quality control to minimize lost or damaged items. The company’s infrastructure supports high shipment volumes, catering to e-commerce and logistics needs.
Overall, STO Express offers a dependable courier solution with a broad coverage area, real-time tracking, and customer support designed to keep shipments on schedule and visible throughout transit.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my STO Express package?
Use the tracking number on the official STO Express website or authorized tracking platforms to see real-time status updates.
Does STO Express ship internationally?
Yes, STO Express supports international shipping to multiple countries with customs clearance services.
What delivery options does STO Express offer?
Options include express and standard delivery depending on destination and urgency.
Can I insure my shipment with STO Express?
Insurance is available for valuable parcels to cover loss or damage during transit.
What should I do if my package is delayed?
Check the tracking status first. If delays persist, contact STO Express customer support for assistance.
Are there size or weight limits for shipments?
Yes, STO Express has specific size and weight restrictions depending on the service type and destination.
How long does delivery usually take?
Delivery times vary by route and service type but express shipments typically arrive faster than standard ones.
Is signature required on delivery?
Most shipments require a recipient’s signature to confirm delivery.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more