How to Choose the Right Delivery Option at Checkout
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Learn moreParcel App benefits for CDEK Russia delivery
1
Nationwide Coverage
Network of 4,500+ pickup points and delivery to 40,000+ locations across Russia, including remote areas.
2
Flexible Delivery Options
Service levels range from same-day delivery to standard shipping, with door-to-door and cash-on-delivery choices.
3
Real-time Tracking
Track packages at every stage with detailed updates via website, app, and SMS notifications.
4
E-commerce Solutions
Services for online businesses include marketplace integration, fulfillment, and custom shipping options.
CDEK Russia (СДЭК Россия) operates as the local division of CDEK Global, established in 2000 in Novosibirsk. It has grown from a regional courier to one of Russia's main logistics providers. The network covers all regions of the Russian Federation.
The company has offices in Novosibirsk, Moscow, and St. Petersburg. It runs over 4,500 pickup points and delivers to more than 40,000 locations nationwide. Daily, CDEK Russia handles over 200,000 shipments with a workforce exceeding 20,000 employees focused on efficient delivery.
Services include express and standard shipping, door-to-door delivery, and cash-on-delivery options. Business clients benefit from e-commerce fulfillment, integration with major marketplaces like Wildberries, Ozon, and Yandex Market, and tailored B2B logistics solutions.
Each shipment receives a unique tracking number, usually 10 digits starting with "14" or "16". This number allows real-time tracking via the website or mobile app, showing current location, status updates, and estimated delivery dates.
Innovations like CDEK ID let customers pick up parcels without ID by using a code sent to their phone. The extensive pickup network ensures access even in remote areas. Whether shipping within cities or across Russia's vast territory, CDEK Russia offers dependable logistics with clear tracking and competitive pricing.
Shipment Tracking Statuses
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Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How do I track my CDEK Russia package?
Use your tracking number on the CDEK Russia website or tracking tool. Numbers usually have 10 digits and start with '14' or '16'. Tracking by phone number is also available in the mobile app.
How long does CDEK Russia delivery take?
Delivery times depend on service and destination: 1-3 business days within major cities; 3-7 days between regions; 7-14 days to remote areas.
What documents do I need to collect my CDEK package?
A valid ID like a Russian passport, military ID, or temporary ID card is required. Alternatively, the CDEK ID service allows pickup using a code sent to your phone without showing ID.
How can I collect a package on behalf of someone else?
Collect using the CDEK ID service with a shared code or present the recipient's ID and a written authorization if CDEK ID is not used.
How long will CDEK Russia hold my package for pickup?
Packages from online stores are held free for 7 days; those from individuals for 14 days. Contact the pickup point to request an extension.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
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