Parcel App benefits for CDEK Global delivery
Extensive Network
Access to 4,500+ pickup points across Russia and international service to 195+ countries, connecting businesses and individuals worldwide.
Diverse Shipping Options
Multiple service levels from express delivery to standard shipping, with additional options like door-to-door delivery and cash-on-delivery services.
Comprehensive Tracking
Real-time package monitoring through all delivery stages, with detailed status updates available through the website, mobile app, and SMS notifications.
E-commerce Integration
Seamless integration with major marketplaces and e-commerce platforms, providing specialized fulfillment solutions for online businesses.
CDEK Global (СДЭК) is a major Russian logistics company founded in 2000 in Novosibirsk by Leonid Goldort and Vyacheslav Piksayev. Originally created to transport goods for the Korzina.ru online store across Siberia and the Russian Far East, CDEK has evolved into an international logistics powerhouse with operations spanning across Russia and more than 195 countries worldwide.
With over 20 years of experience in the market, CDEK has built a comprehensive infrastructure that includes 4,500+ pick-up points, serving 40,000+ locations and handling more than 200,000 packages daily. The company employs 20,000+ staff members dedicated to ensuring efficient and reliable delivery services.
CDEK offers a wide range of logistics solutions tailored to both businesses and individuals. Their services include express delivery, standard shipping, international delivery, customs clearance, and door-to-door service. For businesses, CDEK provides specialized solutions such as fulfillment services for e-commerce, B2B shipping, and integration with major marketplaces.
The company's tracking system allows customers to monitor their shipments in real-time, providing detailed information about the package's current location, status updates, and expected delivery dates. Each shipment is assigned a unique tracking number, typically consisting of 10 digits, which can be used to track the package through CDEK's website or mobile application.
CDEK's international network connects Russia with countries across Europe, Asia, North America, and the Middle East, making it a versatile choice for cross-border shipping needs. Whether you're sending documents, parcels, or commercial shipments, CDEK Global provides reliable logistics solutions with transparent tracking and competitive rates.
Shipment Tracking Statuses
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How do I track my CDEK package?
Enter your tracking number on the CDEK website or in our tracking tool. Tracking numbers usually consist of 10 digits and may begin with '14' or '16'. You can also track by phone number through the CDEK mobile app.
How long does CDEK delivery take?
Delivery times vary by service type and destination: Within major Russian cities, 1-3 business days; between Russian regions, 3-7 days; international delivery typically takes 7-21 days depending on the destination country and customs clearance.
What do the CDEK tracking statuses mean?
Common statuses include: 'Created' (order registered), 'Accepted in sender's city' (package received at CDEK office), 'In transit' (package in transit), 'Arrived at sorting center', 'Ready for pickup' (at destination office), 'With courier for delivery', and 'Delivered'.
What if my CDEK package is stuck in customs?
If your package is held by customs, you may need to provide additional documentation or pay import duties. Contact CDEK customer service with your tracking number for specific information about requirements and potential next steps.
How long will CDEK hold my package for pickup?
Packages from online stores are stored free of charge for 7 days, while packages from individuals are stored for 14 days. If you need to extend this period, contact the pickup point where your package is being held.
Guides & Manuals
How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn more
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
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How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more