How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for ZTO Global delivery
1
Real-time Tracking
Monitor your shipment at every step with live updates, ensuring full visibility of your package.
2
International Coverage
Serves regions across North America, Europe, Asia Pacific, and the Middle East for global delivery needs.
3
Reliable Delivery
Trusted by customers worldwide for safe and timely parcel delivery.
4
Insurance Options
Offers insurance to protect your shipments against loss or damage.
ZTO Global provides international logistics and express delivery services. It specializes in shipping across multiple continents, including North America, Europe, Asia Pacific, and the Middle East. Customers can track their parcels in real time at every stage of delivery. The company offers insurance options for added security and reliability.
With a global network and partnerships with major carriers, ZTO Global ensures fast and safe delivery of parcels. The tracking system is easy to use, providing updates from pickup to final delivery. Whether sending personal items or business shipments, ZTO Global aims to deliver efficiently and securely.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my package?
Use the tracking number on the ZTO Global website or app to see real-time updates on your shipment.
Does ZTO Global deliver internationally?
Yes, it covers regions in North America, Europe, Asia Pacific, and the Middle East.
What delivery options are available?
Standard and express delivery services are offered, with options for insurance.
How do I get insurance for my shipment?
Insurance can be added during the shipping process or through customer support.
What should I do if my package is delayed?
Check the tracking updates first. If issues persist, contact customer support for assistance.
Is there a customer support contact?
Yes, support is available via email at support@zto-global.com or by phone at +1 (800) 123-4567.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more