How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for SUMTOM delivery
1
Fast Delivery
Express shipping options reduce transit times across major regions.
2
Real-Time Tracking
Track packages at every stage with up-to-date information.
3
International Reach
Covers North America, Europe, Asia Pacific, and the Middle East.
4
Insurance Available
Optional insurance protects shipments against loss or damage.
SUMTOM specializes in fast and reliable express delivery across multiple continents. The company supports shipments to and from North America, Europe, Asia Pacific, and the Middle East. Real-time tracking is available for every package, allowing customers to monitor their shipments at every step.
The service includes insurance options to protect valuable goods during transit. SUMTOM focuses on providing a straightforward shipping experience with clear tracking and timely updates.
International shipping is handled with care, ensuring parcels reach their destination safely and on schedule. The tracking system uses unique numbers to give precise location data and estimated delivery times.
SUMTOM works with various logistics partners to expand its coverage and maintain delivery speed. The platform supports both business and personal shipments, adapting to different shipping needs.
Customers benefit from a user-friendly website where they can enter tracking numbers and receive instant status reports. Support is available via email for any shipment inquiries.
Shipment Tracking Statuses
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Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my SUMTOM shipment?
Enter your tracking number on the SUMTOM website to see the latest status and location of your package.
Does SUMTOM offer insurance for shipments?
Yes, insurance options are available to cover the value of your goods during transit.
Which countries does SUMTOM serve?
SUMTOM ships to and from countries in North America, Europe, Asia Pacific, and the Middle East.
What should I do if my package is delayed?
Contact SUMTOM support via email with your tracking number for assistance.
Can I ship both personal and business parcels with SUMTOM?
Yes, the service supports shipments for both individuals and companies.
Is there a mobile app for tracking shipments?
Currently, tracking is available through the SUMTOM website only.
How long does express delivery take?
Delivery times vary by destination but express options aim to minimize transit duration.
Are there any size or weight limits for shipments?
Limits depend on the shipping route and service selected. Check SUMTOM’s website for details.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more