How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Relais Colis delivery
1
Wide Pickup Network
Access parcels at numerous local shops across France for flexible collection times.
2
Real-Time Tracking
Monitor shipments online with up-to-date tracking information.
3
Express Delivery Options
Choose faster shipping methods for urgent parcels.
4
Parcel Insurance
Protect shipments with optional insurance coverage.
Relais Colis operates as a parcel delivery network focused on providing flexible last-mile delivery solutions in France. The service uses a wide network of local shops and pickup points, allowing recipients to collect parcels at their convenience. This approach suits customers who prefer not to wait at home for deliveries or want to pick up parcels outside regular hours.
The company supports both domestic and international shipments, offering express delivery options and parcel insurance. Real-time tracking is available for all shipments, providing transparency at every stage. Each parcel receives a unique tracking number, which customers can use to monitor progress online.
Relais Colis works closely with e-commerce platforms and logistics partners to ensure smooth parcel flow. The network covers urban and rural areas, making it accessible to a broad customer base. The service aims to combine convenience, reliability, and affordability for both senders and receivers.
Pickup points are typically local stores, newsagents, or other retail locations, which extend delivery hours beyond standard courier schedules. This setup reduces missed deliveries and increases flexibility for recipients.
Overall, Relais Colis provides a practical solution for parcel delivery in France, focusing on customer convenience and efficient last-mile logistics.
Shipment Tracking Statuses
•Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my Relais Colis parcel?
Use the unique tracking number on the official Relais Colis website to see real-time updates.
Where can I pick up my parcel?
Parcels can be collected at designated local shops or pickup points listed during shipment.
Does Relais Colis deliver internationally?
Yes, international shipping is available through partnerships with other carriers.
What are the delivery times for express shipments?
Express delivery times vary but typically range from 24 to 72 hours within France.
Is parcel insurance mandatory?
No, insurance is optional and can be added during shipment booking for extra protection.
What happens if I miss my parcel pickup?
Parcels are usually held for a limited time at pickup points before being returned to the sender.
Can I change the pickup location after shipment?
Changing the pickup point after dispatch depends on the parcel status and may not always be possible.
Are there size or weight limits for parcels?
Yes, parcels must meet size and weight restrictions specified by Relais Colis for acceptance.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more