Delivery network covers Metro Manila, Luzon, Visayas, and Mindanao, including remote areas through partnerships with local carriers.
Works with major Philippine online marketplaces like Shopee, Lazada, and TikTok Shop for smooth order processing and tracking.
Offers secure COD services with fast payment to sellers, supporting trust in online purchases.
Multiple contact points via website, app, and NinjaChat on popular messaging platforms for quick support and updates.
Ninja Van Philippines ranks among the country's trusted logistics providers, delivering packages across the Philippine islands. Operating in Luzon, Visayas, and Mindanao, the company manages the challenges of over 7,000 islands with a strong local network.
The service supports businesses of all sizes, from large e-commerce platforms to small sellers. Their technology-driven system combines real-time tracking with local knowledge to ensure deliveries reach both urban centers like Metro Manila and remote provinces.
Delivery options include standard shipping, cash-on-delivery, and specialized services for different package types. Strategic sorting hubs and distribution centers optimize routes to keep deliveries on time despite geographic hurdles.
Customers can use numerous Ninja Points for drop-off and pick-up, expanding access beyond home delivery. This network of partner locations adds flexibility for sending and receiving parcels.
Tracking is simple: enter the tracking number to get instant updates on location, status, and estimated delivery date. Visibility is provided at every step of the delivery process.
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
Use your tracking number on the Ninja Van website or tracking tool to see your package’s current location and delivery status.
Coverage includes Metro Manila, Luzon, Visayas, Mindanao, major cities, provinces, and many remote locations through local partners.
Delivery times vary: Metro Manila 1-3 business days; Luzon provinces 3-5 days; Visayas and Mindanao 5-7 days; remote areas may take 7-10 days or more.
Ninja Van tries delivery up to three times. Notifications are sent before attempts. You can reschedule or pick up at a Ninja Point.
Delivery runs Monday to Saturday in most areas. Sundays and major holidays may have limited service, with schedules posted on official channels.
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