How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Mondial Relay delivery
1
Wide Coverage
Operates in multiple European countries with thousands of drop-off and pick-up points.
2
Real-Time Tracking
Provides detailed tracking updates from parcel drop-off to delivery.
3
Flexible Delivery Options
Supports home delivery and convenient relay points for parcel collection.
4
Insurance Available
Offers insurance to protect shipments against loss or damage.
Mondial Relay is a leading parcel delivery service focused on providing accessible and affordable shipping solutions across Europe. The network includes thousands of drop-off and pick-up locations, making it easy for customers to send and receive parcels without waiting at home for a courier.
The service covers multiple countries including France, Belgium, Spain, Portugal, Italy, Germany, the Netherlands, Luxembourg, and Switzerland. It supports both domestic and international shipments, catering to individuals and businesses alike.
Shipments with Mondial Relay benefit from real-time tracking, allowing senders and recipients to monitor the parcel’s progress at every stage. This transparency helps reduce uncertainty and improves delivery planning.
Mondial Relay also offers insurance options to protect valuable shipments. The company focuses on efficient handling and timely delivery, with express options available for faster transit.
The extensive network and flexible delivery points suit online shoppers, small businesses, and anyone needing a practical parcel service. Mondial Relay combines convenience, coverage, and clear tracking to meet modern shipping needs.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my Mondial Relay parcel?
Use the tracking number on the Mondial Relay website to see real-time updates on your shipment.
Where can I drop off my parcel?
Parcels can be dropped off at any Mondial Relay point listed on their website.
Does Mondial Relay deliver internationally?
Yes, Mondial Relay ships parcels across several European countries.
Is insurance included with every shipment?
Insurance is optional and can be added depending on the parcel value.
What happens if I miss my parcel delivery?
You can collect your parcel at the nearest relay point within the specified holding period.
Are there express delivery options?
Yes, express shipping is available for faster parcel delivery.
Can I change the delivery address after shipping?
Address changes are limited; contact Mondial Relay customer service for assistance.
How long does delivery usually take?
Delivery times vary by destination but typically range from 2 to 7 business days.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more