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Learn moreParcel App benefits for Russian Post delivery
1
Wide Network
Over 38,000 post offices cover all Russian regions, including remote areas, plus links to more than 190 countries worldwide.
2
Varied Services
Options range from economical standard mail to fast EMS and specialized delivery for documents and valuables.
3
Real-Time Tracking
Track shipments at every stage with detailed status updates for domestic and international deliveries.
4
Customs Support
Handles import/export paperwork and customs procedures to help shipments clear efficiently.
Russian Post (Pochta Rossii) serves as the official postal operator of Russia, managing a network of more than 38,000 post offices nationwide. It provides a wide range of delivery services for domestic and international shipments, connecting Russia with over 190 countries.
Established in 1693, Russian Post has grown into a modern logistics provider while maintaining its role as the country's universal postal service. The infrastructure includes sorting centers, a fleet of over 17,000 vehicles, railway carriages, and air transport, enabling delivery to remote locations.
Domestic services include standard mail, first-class delivery, EMS (Express Mail Service), and courier options. International shipments are handled through registered mail, EMS international, and parcel delivery with tracking. Each shipment is assigned a unique tracking number: 13 characters with letters for international parcels and 14 digits for domestic items.
The tracking system offers real-time updates on shipment status, location, customs clearance, and estimated delivery dates. Both senders and recipients can monitor parcels throughout the delivery process.
To track a Russian Post package, enter the tracking number on the official website or tracking tools. This applies to shipments moving within Russia or crossing international borders.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How to track a Russian Post package?
Use the tracking number on the Russian Post website or tracking tools. International numbers have 13 characters with letters; domestic ones have 14 digits.
What are typical delivery times?
Within cities, delivery takes 2-5 business days; remote areas require 7-14 days. International shipments usually take 10-30 days depending on destination and customs.
What do tracking statuses mean?
Statuses include 'Registered', 'Arrived at sorting center', 'Departed', 'Arrived at customs', 'Released from customs', 'Arrived at post office', 'Ready for pickup', and 'Delivered'. Customs statuses appear for international parcels.
What if a package is stuck in customs?
Customs may hold packages for inspection or missing documents. Contact Russian Post support with your tracking number for guidance.
Does Russian Post deliver worldwide?
Yes, to over 190 countries. Delivery times and availability vary by destination. Some countries may have restrictions.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
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How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
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