Parcel App benefits for PostNL delivery
Extensive Network
Comprehensive coverage throughout the Netherlands and strong connections across Belgium, Luxembourg, UK, Germany, and Italy, with strategic partnerships extending reach worldwide.
E-commerce Expertise
Specialized solutions for online retailers including collection points in Asia, efficient cross-border shipping, and integration with major e-commerce platforms.
Reliable Tracking
Advanced Track and Trace system providing detailed shipment status from collection to delivery, with standardized tracking formats compatible with global postal systems.
Historic Reliability
Over 200 years of postal experience combined with modern logistics technology, ensuring dependable mail and parcel handling across domestic and international routes.
PostNL (Netherlands Post) is the primary postal and parcel delivery service of the Netherlands. Founded over two centuries ago, the company has evolved from a traditional mail carrier into a modern logistics provider bridging physical and digital communication. After separating from TNT Express in 2011, PostNL has focused on letters, parcels, and related services across the Netherlands, Belgium, Luxembourg, United Kingdom, Germany, and Italy.
The company operates the most extensive network for letters, parcels, and e-commerce in the Benelux countries. PostNL handles millions of mail items and packages daily through its sophisticated sorting centers and distribution network. Their international mail center in Amsterdam processes all incoming international mail to the Netherlands.
PostNL offers various shipping services for both domestic and international delivery. Their international registered air mail shipments can be identified by tracking numbers in the format RU179726789NL, following Universal Postal Union standards. For e-commerce shipments, especially from Asian markets, PostNL maintains collection points in countries like China, with parcels consolidated at these centers before being transported to the Netherlands for global distribution.
The company's tracking system, Track and Trace, allows customers to follow registered mail items and packages to their destination using unique barcodes. This system provides regular status updates from collection through transit and final delivery, enabling both senders and recipients to monitor shipment progress in real-time.
International transit and delivery times for PostNL shipments typically range from 15 to 25 days on average, though actual timeframes may vary based on destination country, customs processes, and local delivery conditions.
Shipment Tracking Statuses
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How do I track my PostNL package?
Enter your tracking number on the PostNL website or our tracking tool. International registered mail tracking numbers typically follow the format RU123456789NL, while e-commerce packages may use formats like NL14934525209932. You can find your tracking number on your shipping confirmation, receipt, or directly on the package label.
How long does PostNL delivery take?
Domestic delivery within Netherlands typically takes 1-2 business days. For international shipments, delivery times vary by destination: within Europe usually 3-5 business days; worldwide destinations typically 15-25 days. E-commerce shipments from Asia using PostNL services may take 2-4 weeks depending on customs processing and local delivery conditions.
What do PostNL tracking statuses mean?
Common statuses include: 'The item is pre-advised' (shipping label created), 'The item is at the PostNL sorting center' (package received), 'The item is on transport to the country of destination' (in transit), 'The item has arrived in the country of destination', 'The item is being processed by customs', and 'The item has been delivered successfully'.
What if my PostNL package is stuck in customs?
If your package is held by customs, you may need to provide additional documentation or pay import duties. Contact your local customs office with your tracking number for specific requirements. For packages coming into the Netherlands, PostNL works with Dutch customs to process shipments, but clearance times depend on the nature of goods and documentation provided.
How can I track PostNL packages from Chinese online sellers?
Many Chinese retailers use PostNL for European delivery, often indicated as 'Netherlands Post' or 'Holland Post Air Mail' on their sites. These packages typically go through PostNL sorting centers in Hong Kong or mainland China before entering the Netherlands postal network. Enter your tracking number in our tracking tool to monitor these shipments throughout their journey.
Guides & Manuals
How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
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What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
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How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
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