How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Ninja Van delivery
1
Fast Delivery
Optimized routes and efficient sorting ensure packages arrive quickly.
2
Real-Time Tracking
Track shipments anytime via website or app with status notifications.
3
Convenient Collection Points
Ninja Collect allows package pickup at locations that suit your schedule.
4
Reliability and Security
Modern sorting and careful handling protect shipments throughout delivery.
Ninja Van is a top logistics provider in Southeast Asia, focusing on last-mile delivery solutions. Since its start in 2014, the company expanded quickly and now serves Singapore, Malaysia, Indonesia, Thailand, Vietnam, and the Philippines.
The company works closely with online stores and marketplaces, using technology to improve delivery processes. Each shipment gets a unique tracking number, enabling real-time updates on its location during transit.
Customers can track packages easily through the website or mobile app by entering the tracking number. This provides current delivery status and estimated arrival times.
Ninja Van also offers services for businesses, including international shipping, warehousing, and order fulfillment. For frequent recipients, the Ninja Collect service provides convenient pickup points if delivery at home is not possible.
Tracking a Ninja Van package is simple. Enter the tracking number to get instant updates on where the package is and when it will arrive.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How do I track my Ninja Van package?
Enter your tracking number on the Ninja Van website or app to see current location and delivery status.
How long does delivery take?
Delivery usually takes 3-5 business days within cities and 5-10 business days between islands or regions.
What do the Ninja Van tracking statuses mean?
Statuses include Order Created, Pending Pickup, Arrived at Sorting Hub, On Vehicle for Delivery, and Completed, showing each delivery stage.
What should I do if my package isn't delivered on time?
Check the tracking status and contact the sender or Ninja Van support with your tracking number if there is a delay.
Can I change the delivery address?
In some areas, address changes are possible via NinjaChat. Contact support with your tracking number to request a change.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more