How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for FTD Express delivery
1
Fast Delivery
Express shipping options ensure quick transit times across New Zealand and internationally.
2
Real-time Tracking
Track parcels online with live updates at every stage of the delivery process.
3
International Reach
Service covers major global regions including North America, Europe, Asia Pacific, and the Middle East.
4
Insurance Available
Optional insurance protects shipments against loss or damage during transit.
FTD Express specializes in express delivery services within New Zealand and to key international regions including North America, Europe, Asia Pacific, and the Middle East. The company focuses on speed and reliability, making it a preferred choice for urgent shipments.
Real-time tracking allows customers to monitor their parcels at every stage, from pickup to final delivery. Insurance options are available to protect valuable goods during transit, adding an extra layer of security.
FTD Express supports a variety of shipment types, including documents, parcels, and freight. The service is designed to meet the needs of businesses and individuals who require timely and secure delivery solutions.
The company’s network covers major cities and regional areas, ensuring broad reach and accessibility. Customers benefit from clear tracking updates and responsive support for any delivery inquiries.
With a straightforward booking process and transparent pricing, FTD Express aims to simplify shipping while maintaining high standards of service quality.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my FTD Express shipment?
Use the tracking number on the FTD Express website to get real-time updates on your parcel’s status.
Does FTD Express offer insurance for shipments?
Yes, insurance options are available to cover the value of your goods during delivery.
Which countries does FTD Express deliver to?
FTD Express delivers within New Zealand and to regions including North America, Europe, Asia Pacific, and the Middle East.
What types of shipments does FTD Express handle?
The service handles documents, parcels, and freight shipments.
How long does delivery take with FTD Express?
Delivery times vary by destination but express options provide faster transit within New Zealand and internationally.
Can I change the delivery address after shipping?
Address changes depend on the shipment status; contact support for assistance.
Is there customer support available?
Yes, customer support is available via email for shipment inquiries and assistance.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more