How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Kenya Post delivery
1
Wide Coverage
Delivers parcels across Kenya and to multiple international regions.
2
Real-time Tracking
Provides up-to-date tracking information for all shipments.
3
Express Delivery
Offers faster shipping options for urgent parcels.
4
Insurance Options
Allows customers to insure valuable shipments for added security.
Kenya Post is the national postal service provider in Kenya, offering a range of delivery solutions for letters, parcels, and freight. The service covers both domestic routes and international destinations, connecting Kenya with regions in North America, Europe, Asia Pacific, and the Middle East.
Shipments through Kenya Post benefit from real-time tracking, allowing customers to monitor their parcels at every stage. The service includes express delivery options for urgent shipments and insurance choices to protect valuable goods.
Kenya Post focuses on accessibility and coverage, serving urban and rural areas alike. The network supports e-commerce businesses and individuals by providing dependable delivery services tailored to various needs.
With Kenya Post, users can expect transparent tracking, multiple shipping options, and a commitment to secure handling of parcels. The service aims to maintain steady delivery times while expanding its reach across international markets.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my Kenya Post parcel?
Use the tracking number on the Kenya Post website to see the latest status of your shipment.
Does Kenya Post offer international shipping?
Yes, Kenya Post ships to regions including North America, Europe, Asia Pacific, and the Middle East.
Can I insure my package with Kenya Post?
Insurance options are available for parcels to protect against loss or damage.
What delivery options does Kenya Post provide?
Kenya Post offers standard and express delivery services depending on the shipment urgency.
Is there customer support available for shipment issues?
Support is available via email and the Kenya Post website for tracking and delivery inquiries.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more