How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for 2U Express delivery
1
Fast transit times
Priority air shipping delivers packages within 7 to 12 business days.
2
E-commerce focus
Services tailored to meet the needs of online marketplace sellers.
3
Global coverage
Shipping available to the USA, UK, Germany, Australia, and more.
4
Tracking visibility
Detailed tracking information from origin to delivery.
2U Express operates from Shenzhen, focusing on cross-border e-commerce shipments. The company offers air express delivery with transit times between 7 and 12 business days. Sea freight is also available, typically taking 25 to 40 days depending on the destination.
Services include customs clearance support and partnerships for last-mile delivery, ensuring shipments reach customers efficiently. The carrier handles various types of cargo such as electronics, clothing, and small consumer goods. Solutions are designed specifically for online sellers and marketplace shipments.
Coverage spans major markets including North America, Europe, and Australia. Each parcel is assigned a tracking number that provides detailed updates from pickup through to final delivery. This transparency helps users monitor their shipments at every stage.
2U Express accepts packages up to 30 kilograms for most destinations. Customer support is available in English and Chinese via email, assisting with inquiries and shipment issues.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How to track my 2U Express package?
Enter your tracking number on the 2U Express website or use third-party tracking services.
What countries does 2U Express deliver to?
Main destinations include the USA, UK, Germany, Australia, and other countries.
How long does delivery take to the US?
Delivery usually takes 8 to 12 business days to major US cities.
What is the maximum package weight allowed?
Packages up to 30 kilograms (66 pounds) are accepted for most destinations.
How can I contact customer service?
Contact support by email at service@2uexpress.com for assistance in English and Chinese.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more