How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for JD Express delivery
1
Fast Delivery
Priority handling ensures quick transit times across supported regions.
2
Real-Time Tracking
Track shipments at every step with up-to-date status updates.
3
International Reach
Covers major markets in North America, Europe, Asia Pacific, and the Middle East.
4
Insurance Options
Protect shipments with available insurance for valuable goods.
JD Express specializes in express delivery services covering major regions including North America, Europe, Asia Pacific, and the Middle East. The company focuses on providing timely and secure shipping solutions for both domestic and international parcels.
Shipments with JD Express benefit from real-time tracking, allowing customers to monitor their packages at every stage of transit. This transparency helps reduce uncertainty and improves delivery planning.
Insurance options are available to protect valuable goods during transport. JD Express works with a network of logistics partners to ensure wide coverage and efficient handling of shipments.
The service supports various package sizes and types, accommodating business and personal shipping needs. With a commitment to speed and reliability, JD Express aims to maintain consistent delivery times and minimize delays.
Customers can access tracking and support through the official website. The company does not provide a public phone number, but email support is available for inquiries and assistance.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my JD Express package?
Use the tracking number on the JD Express website to see real-time updates on your shipment.
Does JD Express offer insurance for shipments?
Yes, insurance options are available to cover the value of your goods during transit.
Which countries does JD Express serve?
JD Express operates in North America, Europe, Asia Pacific, and the Middle East.
Can I ship both personal and business packages with JD Express?
Yes, the service supports a variety of package types for different shipping needs.
How do I contact JD Express customer support?
Support is available via email at support@jd-ex.com. No public phone number is provided.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more