How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for China Post delivery
1
Wide Network
Covers all regions in China and ships to over 190 countries worldwide.
2
Varied Shipping Options
Offers services from affordable Surface Mail to fast EMS delivery.
3
End-to-End Tracking
Unique tracking numbers provide shipment visibility through all stages.
4
Affordable Rates
Competitive pricing with options to fit different budgets and delivery needs.
China Post (中国邮政) is the official postal service of the People's Republic of China. It ranks among the largest postal operators globally, handling billions of mail items and parcels every year. The service covers both domestic and international deliveries.
The network includes numerous post offices and processing centers across urban and rural China. For international shipments, China Post provides several service options: Air Mail for standard letters and small parcels, EMS for express delivery, SAL as a mid-speed option balancing cost and time, and Surface Mail for economical shipping of non-urgent items.
Each shipment receives a unique tracking number, usually starting with letters such as RB, RC, or LM, containing 13 characters for international parcels, and ending with "CN" to indicate origin. This tracking system allows customers to follow their packages throughout the delivery process.
China Post partners with postal services worldwide and is a member of the Universal Postal Union (UPU). This ensures smooth international operations and consistent tracking updates across borders.
Delivery times depend on the chosen service and destination. EMS typically delivers within 5 to 10 business days, Air Mail takes around 10 to 20 days, while Surface Mail can require 30 to 60 days. Customs clearance and local postal conditions may affect these times.
Tracking statuses include key updates like "Posted," "Departed from originating country," "Arrived at destination country," "Customs clearance," "Out for delivery," and "Delivered." Updates may appear in English and Chinese.
If a package is held in customs, additional documents or import fees might be necessary. In such cases, contacting the local postal or customs office with the tracking number helps resolve issues.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my China Post package?
Use the tracking number on the China Post website or tracking tools. Numbers start with letters like RB, RC, or LM, followed by digits, often ending with 'CN' for international shipments.
What are the delivery times for China Post services?
EMS usually takes 5-10 business days, Air Mail 10-20 days, and Surface Mail 30-60 days. Times vary with customs and local postal conditions.
What do tracking statuses mean?
'Posted' means the item was accepted. Other statuses include departure, arrival, customs clearance, out for delivery, and delivered.
What if my package is stuck in customs?
Additional documents or import fees may be needed. Contact local customs or postal service with your tracking number for help.
Can I track my package after it leaves China?
Yes, tracking continues through partner postal services in the destination country.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
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How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
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