How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Canada Post delivery
1
Nationwide Coverage
Network reaches 16.5 million addresses across Canada, including cities and remote northern areas.
2
Multiple Service Options
Offers services from economical Regular Parcel to fast Priority delivery, for domestic and international shipments.
3
Comprehensive Tracking
Tracking system provides real-time updates on package location and delivery status.
4
Reliable International Connections
Partners with postal services worldwide to deliver to over 190 countries, handling customs efficiently.
Canada Post is the official postal service of Canada, operating since 1867. It serves as the main provider for mail and parcel delivery nationwide. The company covers around 16.5 million addresses, including urban and remote locations across all provinces and territories.
The service offers various shipping options to fit different needs and budgets. Domestic choices include Regular Parcel for standard delivery, Xpresspost for faster service with tracking, and Priority for expedited delivery with guaranteed times. For international shipments, options include Xpresspost International, International Parcel, Tracked Packet, and Small Packet, connecting Canada to over 190 countries.
Each package with tracking gets a unique number, either 16 digits or 13 alphanumeric characters. This allows customers to follow their shipment from acceptance to delivery. The tracking system shows details like when the package was received, processed, moved through facilities, and delivered.
For international deliveries, Canada Post works closely with postal services in destination countries. This cooperation helps with customs clearance and smooth transit. Canada Post is part of the Universal Postal Union, which supports standardized tracking and delivery worldwide.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How do I track my Canada Post package?
Use your tracking number on the Canada Post website or tracking tool. Numbers are usually 16 digits or 13 alphanumeric characters. Find it on your receipt, confirmation email, or package.
How long does Canada Post delivery take?
Delivery times vary: Regular Parcel takes 2-9 business days; Xpresspost delivers in 1-3 days between major centers; Priority offers next-day delivery in many areas. International delivery ranges from 4-7 days for Xpresspost International to 4-12 weeks for Surface International Parcel.
What do Canada Post tracking statuses mean?
Statuses include 'Electronic information submitted' (label created), 'Item processed' (package sorted), 'Item in transit', 'Out for delivery', 'Delivered', and 'Notice left' (delivery attempted). Customs statuses may appear for international shipments.
What if my Canada Post package is stuck in customs?
Customs may require extra documents or duties. Canada Post cannot handle customs directly. Contact Canada Border Services Agency for details. Delays can happen during customs clearance.
How long will Canada Post hold my package for pickup?
If delivery fails, the package is held at the post office for 15 calendar days. After that, domestic items return to sender; international items may be returned or sent to the Undeliverable Mail Office.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more