How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Cainiao delivery
1
Global Reach
Supports shipments across multiple continents with extensive partner networks.
2
Real-Time Tracking
Provides continuous updates on parcel location and status.
3
Express Delivery
Offers fast shipping options to reduce transit times.
4
Insurance Coverage
Optional insurance protects shipments against loss or damage.
Cainiao operates as a global logistics network connecting sellers, buyers, and delivery partners worldwide. It focuses on fast and reliable shipping solutions, especially for e-commerce shipments originating from China. Cainiao supports express delivery services and provides real-time tracking for all parcels, allowing customers to monitor their shipments at every stage.
The platform covers major markets including North America, Europe, Asia Pacific, and the Middle East. Cainiao collaborates with local carriers and customs authorities to streamline cross-border deliveries and reduce transit times. Insurance options are available to protect shipments against loss or damage during transit.
Cainiao's tracking system assigns a unique tracking number to each parcel, enabling precise location updates and estimated delivery times. The service is widely used by popular online marketplaces and sellers who require dependable logistics solutions for international orders.
Cainiao prioritizes transparency and convenience by offering user-friendly tracking interfaces accessible via web and mobile devices. This helps customers stay informed without delays or confusion. The network continuously expands its coverage and improves delivery speed to meet growing global demand.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my Cainiao package?
Use the unique tracking number on Cainiao’s official website or partner platforms to see real-time updates.
Does Cainiao offer international shipping?
Yes, Cainiao ships parcels worldwide, covering major regions including North America, Europe, and Asia.
Is insurance available for shipments?
Insurance options can be added to protect your package during transit.
What delivery speeds does Cainiao provide?
Cainiao offers express delivery services alongside standard shipping options.
Can I contact Cainiao customer support?
Support is available via email and the official website’s help center.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more