How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for ZTO Express delivery
1
Fast Delivery
ZTO Express guarantees quick shipping times within and outside China, making it a popular choice for urgent parcels.
2
Real-time Tracking
Track your shipments at every stage with live updates, ensuring peace of mind.
3
International Shipping
Supports deliveries across multiple continents, including North America, Europe, and Asia.
4
Insurance Options
Provides insurance for valuable shipments, adding extra security during transit.
ZTO Express is a major courier company known for fast and reliable delivery services. It operates in many regions, including North America, Europe, Asia Pacific, and the Middle East. The company provides real-time tracking for all shipments, so customers can see where their packages are at any time. With options for insurance, ZTO Express ensures your parcels are protected during transit. The service is suitable for both personal and business shipments, offering a straightforward experience from pickup to delivery.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my shipment?
Use the tracking number on the ZTO Express website or tracking page to see real-time updates.
Does ZTO Express deliver internationally?
Yes, ZTO Express offers international shipping services to many regions worldwide.
What should I do if my package is delayed?
Check the tracking information first. If there are issues, contact customer support for assistance.
Are there options for insurance?
Yes, insurance options are available for valuable or fragile shipments.
How do I contact customer support?
You can reach support via email at support@zto-express.com or call +1 (800) 123-4567.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more