How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Pony Express delivery
1
Fast Delivery
Express shipping options reduce transit times across Russia and international destinations.
2
Real-Time Tracking
Track parcels at every step with up-to-date status updates.
3
Wide Coverage
Services cover Russia, Europe, Asia Pacific, and the Middle East.
4
Insurance Available
Optional insurance protects valuable shipments during transit.
Pony Express is a Russian delivery service focused on express shipping within the country and international routes. The company covers major regions in Russia and extends services to Europe, Asia Pacific, and the Middle East. Pony Express supports real-time tracking, allowing customers to monitor their parcels at every stage of transit.
The service includes insurance options to protect valuable shipments. Pony Express aims to deliver packages quickly and safely, with a focus on meeting deadlines and maintaining parcel integrity. The tracking system provides clear updates, reducing uncertainty about delivery times.
Customers can send various types of cargo, including documents, parcels, and freight. The company works with both individual and business clients, adapting services to different shipment sizes and requirements. Pony Express maintains a network of distribution centers and partners to ensure wide coverage and efficient handling.
The website offers a user-friendly interface for tracking and managing shipments. Support is available via email for inquiries and assistance. Pony Express continues to develop its logistics solutions to meet growing demand for fast and secure delivery services in Russia and beyond.
Shipment Tracking Statuses
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Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my Pony Express shipment?
Use the tracking number on the Pony Express website to see the current status of your parcel.
Does Pony Express offer international shipping?
Yes, shipments can be sent to Europe, Asia Pacific, and the Middle East.
Is insurance included with all shipments?
Insurance is optional and can be added for valuable or sensitive cargo.
What types of shipments does Pony Express handle?
The service handles documents, parcels, and freight for both individuals and businesses.
How do I contact Pony Express customer support?
Support is available via email at support@pony-express.com for questions and assistance.
Are there any restrictions on shipment size or weight?
Shipment limits depend on the service type; details are available on the Pony Express website.
Can I change the delivery address after shipment?
Address changes depend on the shipment status; contact support for help.
What happens if my parcel is delayed?
Tracking updates will reflect delays; contact support for more information.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
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