How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Evri/Hermes UK delivery
1
Wide Coverage
Delivers parcels across the UK with options for international shipping.
2
Real-Time Tracking
Track shipments at every step using a unique tracking number.
3
Flexible Delivery
Multiple drop-off points and convenient parcel collection options.
4
Insurance Available
Protect valuable shipments with optional insurance coverage.
Evri, formerly known as Hermes UK, is a leading parcel delivery service operating primarily in the United Kingdom. The company focuses on affordable and dependable shipping solutions for individuals and businesses. Evri handles a wide range of parcels, from small packages to larger shipments, with options for express delivery and international shipping.
The service includes real-time tracking, allowing customers to monitor their parcels at every stage of transit. Evri's network covers urban and rural areas, ensuring broad delivery reach across the UK. The carrier also offers insurance options to protect valuable shipments during transit.
Evri works with a large network of couriers and parcel shops, providing convenient drop-off and collection points. This flexibility suits customers who prefer to send or receive parcels outside of standard home delivery hours.
International shipping is available to selected countries, expanding the reach beyond the UK. The company maintains clear communication through tracking updates and customer support channels.
Evri's delivery process emphasizes simplicity and transparency. Each parcel receives a unique tracking number, which can be used on the official website to check the current status. Notifications keep recipients informed about estimated delivery times and any delays.
The carrier's services are designed to meet the needs of online shoppers, small businesses, and individuals requiring reliable parcel delivery. Evri continues to develop its logistics network to improve speed and coverage while maintaining competitive pricing.
Shipment Tracking Statuses
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Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
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Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
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Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my Evri/Hermes UK parcel?
Use the unique tracking number on the Evri website to see real-time updates on your parcel's location and status.
Does Evri offer international shipping?
Yes, international delivery is available to selected countries outside the UK.
Can I change the delivery address after shipping?
Address changes depend on the parcel's current status. Contact Evri customer support for assistance.
What should I do if my parcel is delayed?
Check the tracking information for updates and contact Evri support if the delay exceeds the estimated delivery time.
Are parcels insured during transit?
Insurance is optional and can be added to protect valuable items during shipping.
Where can I drop off my parcel?
Parcels can be dropped off at Evri parcel shops or arranged for courier collection.
Is signature required on delivery?
Signature requirements vary by service type and parcel value. Check specific delivery terms when shipping.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more