How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for DHL Group delivery
1
Global Reach
Extensive network covering major regions worldwide for international shipments.
2
Real-Time Tracking
Accurate updates available online to monitor parcels at every step.
3
Express Delivery
Fast shipping options for urgent documents and packages.
4
Insurance Options
Protection available for valuable goods during transport.
DHL Group operates as one of the largest logistics providers worldwide, specializing in express delivery and international shipping. The company covers a wide range of destinations across North America, Europe, Asia Pacific, the Middle East, and beyond. DHL offers reliable parcel tracking with real-time updates, allowing customers to monitor their shipments at every stage.
The service supports various shipping needs, including urgent documents, parcels, and freight. Insurance options are available to protect valuable goods during transit. DHL’s extensive network ensures timely delivery and efficient handling of shipments, whether domestic or international.
Customers benefit from a user-friendly tracking system accessible online, which provides detailed information about the parcel’s location and estimated delivery time. DHL Group also collaborates with local carriers to extend coverage to remote areas.
The company focuses on secure packaging and careful handling to maintain the integrity of shipments. With a strong presence in major markets, DHL Group supports businesses and individuals with flexible shipping solutions tailored to different requirements.
Overall, DHL Group combines speed, reliability, and transparency, making it a preferred choice for global shipping and logistics services.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my DHL Group shipment?
Use the tracking number on the official DHL website to get real-time updates on your parcel.
Does DHL Group offer insurance for shipments?
Yes, insurance options are available to cover valuable items during transit.
What regions does DHL Group cover?
DHL operates across North America, Europe, Asia Pacific, the Middle East, and other global markets.
Can I ship urgent documents with DHL Group?
Yes, express delivery services are designed for fast shipping of documents and parcels.
Is there a customer support contact for DHL Group?
Support is available via email and the official website for shipment inquiries.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more