How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Purolator delivery
1
Fast Delivery
Offers express shipping options for urgent parcels across Canada and the US.
2
Real-Time Tracking
Provides detailed tracking updates at every step of the delivery process.
3
International Reach
Supports shipments beyond North America through global partnerships.
4
Insurance Coverage
Optional insurance protects valuable shipments during transit.
Purolator provides dependable courier services focused on timely parcel delivery throughout Canada and the United States. The company supports both domestic and international shipments, covering a wide range of delivery needs from express parcels to freight.
Real-time tracking is available for every shipment, allowing customers to monitor their packages at each stage. Purolator offers flexible delivery options, including express services for urgent parcels and standard shipping for less time-sensitive items.
The service includes insurance options to protect valuable shipments. Purolator’s network covers urban and remote areas, ensuring broad accessibility. It partners with various logistics providers to extend its reach internationally.
Customers benefit from clear tracking updates, reliable delivery times, and multiple service levels tailored to different shipment sizes and priorities. Purolator’s infrastructure supports both business and personal shipping needs, making it a trusted choice in North America.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•
In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my Purolator package?
Use the tracking number on Purolator’s official website to get real-time updates.
Does Purolator offer express delivery?
Yes, express options are available for faster parcel delivery.
Can I insure my shipment?
Insurance options are offered to cover the value of your package.
Which countries does Purolator deliver to?
Primarily Canada and the US, with international shipping through partners.
What should I do if my package is delayed?
Check the tracking status online and contact Purolator support if needed.
Are there size or weight limits for shipments?
Yes, limits vary by service type; check Purolator’s guidelines for details.
Can I change the delivery address after shipping?
Address changes may be possible; contact Purolator customer service promptly.
Is signature required on delivery?
Some shipments require a signature depending on service and value.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more