How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Paack delivery
1
Fast Delivery
Express shipping options reduce wait times and speed up parcel arrival.
2
Real-Time Tracking
Track shipments live with detailed updates at every stage.
3
Flexible Scheduling
Choose delivery windows that suit your availability.
4
Insurance Coverage
Optional insurance protects parcels against loss or damage.
Paack specializes in urban and last-mile delivery services across Europe and North America. The company provides express shipping options designed to meet the needs of e-commerce businesses and individual customers alike. Paack’s platform supports real-time tracking, allowing users to monitor their parcels from pickup to delivery.
The service covers key markets including Spain, France, the United Kingdom, Germany, and the United States. Paack emphasizes punctuality and transparency, offering delivery windows that fit customer schedules. Insurance options are available to protect shipments against loss or damage.
Paack integrates with various online retailers and marketplaces, streamlining the shipping process and improving customer experience. The company uses technology to optimize routes and reduce delivery times, focusing on sustainability and efficiency.
Customers benefit from flexible delivery times, clear communication, and easy access to support. Paack’s tracking system provides detailed status updates, ensuring users stay informed throughout the shipping journey.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
Which countries does Paack deliver to?
Paack operates mainly in Europe and the United States, covering major cities in Spain, France, the UK, Germany, and the US.
Can I track my package in real time?
Yes, Paack provides real-time tracking with status updates from pickup to delivery.
Is insurance available for shipments?
Insurance options are offered to protect your parcels during transit.
How can I schedule my delivery?
Paack allows customers to select delivery windows that fit their schedules.
What should I do if my package is delayed?
Contact Paack support through their website or email for assistance with delays.
Does Paack ship internationally?
Paack focuses on regional deliveries within Europe and North America, not global international shipping.
How do I contact Paack customer service?
Support is available via email on their website. Phone contact is not provided.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more