How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Auexpress delivery
1
Fast Delivery
Express shipping options reduce transit times across major regions.
2
Real-Time Tracking
Track parcels at every step with up-to-date status notifications.
3
Insurance Coverage
Optional insurance protects shipments against loss or damage.
4
Wide Coverage
Service available across Asia Pacific, North America, Europe, and the Middle East.
Auexpress specializes in fast and reliable international shipping. The service covers major regions such as Asia Pacific, North America, Europe, and the Middle East. It supports express delivery options that reduce transit times for urgent shipments.
Real-time tracking is available for all packages, allowing customers to monitor their parcels at every stage. This transparency helps manage expectations and reduces uncertainty during transit.
Insurance options provide added security for valuable shipments. Customers can choose coverage based on the declared value of their goods, ensuring protection against loss or damage.
Auexpress works with a network of logistics partners to maintain wide coverage and efficient delivery routes. The company focuses on clear communication and timely updates to keep users informed.
The service is suitable for both individual and business shipments, offering flexible solutions tailored to different needs. Whether sending small parcels or larger freight, Auexpress aims to provide dependable delivery.
With a user-friendly online platform, customers can easily create shipments, print labels, and track packages. Support is available via email for any questions or issues related to shipments.
Shipment Tracking Statuses
•Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my Auexpress shipment?
Use the tracking number on the Auexpress website to see real-time updates on your package.
Does Auexpress offer insurance for shipments?
Yes, insurance options are available and can be selected based on the shipment’s declared value.
What regions does Auexpress cover?
Auexpress operates in Asia Pacific, North America, Europe, and the Middle East.
Can I ship both small parcels and large freight?
Yes, Auexpress provides flexible shipping solutions for various package sizes.
How do I contact Auexpress customer support?
Support is available via email at support@auexpress.com.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more