How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Poste Maroc delivery
1
Wide Coverage
Extensive domestic network and international shipping to major regions worldwide.
2
Real-time Tracking
Track parcels at every step with accurate and up-to-date information.
3
Express Delivery
Options for faster delivery to meet urgent shipping needs.
4
Insurance Options
Protect shipments with available insurance for valuable goods.
Poste Maroc serves as Morocco's official postal operator, providing a wide range of shipping and logistics services across the country and internationally. The company handles parcels, letters, and express shipments with a focus on timely delivery and secure handling.
The service covers domestic routes extensively, connecting urban and rural areas with regular schedules. International shipping options include partnerships with global carriers, enabling deliveries to Europe, North America, Asia Pacific, and the Middle East.
Poste Maroc offers real-time tracking for most shipments, allowing customers to monitor their parcels at every stage. Insurance options are available to protect valuable goods during transit. The company also supports express delivery services for urgent shipments.
With a network of post offices and service points, Poste Maroc ensures accessibility for sending and receiving parcels. The system assigns unique tracking numbers to each shipment, simplifying status checks online.
Customers benefit from transparent pricing, multiple delivery choices, and customer support available through email and website channels. Poste Maroc continues to develop its logistics infrastructure to improve speed and reliability.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my Poste Maroc shipment?
Use the unique tracking number on the Poste Maroc website or authorized tracking platforms to see the current status.
Does Poste Maroc offer international shipping?
Yes, Poste Maroc ships parcels to Europe, North America, Asia Pacific, and the Middle East.
Are there insurance options for shipments?
Insurance is available for parcels to cover loss or damage during transit.
What delivery times can I expect for domestic shipments?
Delivery times vary by destination but generally range from 2 to 7 business days within Morocco.
Can I change the delivery address after shipment?
Address changes depend on the shipment status and may require contacting customer support.
Is express delivery available for all destinations?
Express options are offered for many routes but availability depends on the destination.
How do I contact Poste Maroc customer support?
Support is available via email and through the official website contact forms.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more