How to Choose the Right Delivery Option at Checkout
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Learn moreParcel App benefits for Ninja Van Indonesia delivery
1
Nationwide Coverage
Network reaches all major Indonesian islands and cities, including remote areas through local partners.
2
E-commerce Integration
Works smoothly with top Indonesian online marketplaces like Tokopedia, Shopee, Bukalapak, and Lazada.
3
Transparent Tracking
Real-time tracking system shows package status throughout the delivery route.
4
Convenient Collection Options
Offers home delivery and pickup at Ninja Points located in partner stores across Indonesia.
Ninja Van Indonesia operates as part of a leading Southeast Asian logistics network, transforming package delivery across the Indonesian archipelago. The company has developed a broad delivery system covering Java, Sumatra, Bali, Kalimantan, Sulawesi, and other islands.
Using advanced technology and local knowledge, Ninja Van Indonesia delivers solutions for businesses of all sizes, from large e-commerce platforms to small online sellers. The tracking system offers real-time updates, allowing senders and recipients to follow shipments at every step.
Services include same-day delivery in select urban areas, next-day delivery between major cities, and cost-effective standard options. Sorting hubs and distribution centers are placed strategically to optimize routing across Indonesia's many islands.
The Ninja Points network provides numerous drop-off and collection spots at partner locations such as convenience stores and mini markets. This setup offers flexible options for sending or receiving packages.
To track a package, enter the tracking number on the Ninja Van website or tracking tool. This provides instant access to the current location, status updates, and estimated delivery time.
Shipment Tracking Statuses
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Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
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Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How do I track my Ninja Van Indonesia package?
Use your tracking number on the Ninja Van website or tracking tool to see your package’s current location and status.
What areas does Ninja Van Indonesia cover?
Coverage includes major islands like Java, Sumatra, Bali, Kalimantan, Sulawesi, and many cities and towns through delivery partners.
How long does delivery take with Ninja Van Indonesia?
Delivery times vary: same-day in some Jakarta areas, next-day between major cities on the same island, 2-4 days between islands, and 4-7 days for remote locations.
Can I send international packages through Ninja Van Indonesia?
International shipping is available to Southeast Asian countries where Ninja Van operates, including Singapore, Malaysia, Philippines, Thailand, and Vietnam.
What is a Ninja Point?
Ninja Points are partner locations like convenience stores where packages can be dropped off or collected.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more