How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Lazada Elogistics (LEL) delivery
1
Real-time tracking
Monitor shipments at every step with accurate tracking updates.
2
Express delivery
Fast shipping options to meet urgent delivery needs.
3
Wide regional coverage
Services available across key Southeast Asian markets.
4
Insurance options
Protect shipments with available insurance plans.
Lazada Elogistics (LEL) specializes in parcel delivery services throughout Southeast Asia. The company supports shipments in countries including Singapore, Malaysia, Thailand, the Philippines, Vietnam, and Indonesia. It focuses on fast and secure delivery tailored to e-commerce needs.
The service provides real-time tracking for every parcel, allowing customers to monitor their shipments at each stage. This transparency helps reduce uncertainty and improves delivery experience.
Lazada Elogistics offers express delivery options to meet urgent shipping demands. Insurance coverage is available to protect valuable goods during transit.
The network covers both domestic and international routes within the Asia Pacific region and extends to select global markets. This broad reach supports sellers and buyers in cross-border trade.
The platform integrates smoothly with Lazada’s marketplace, ensuring seamless order fulfillment. Customers benefit from reliable logistics designed to match the pace of online shopping.
Overall, Lazada Elogistics combines speed, tracking accuracy, and flexible shipping solutions to support growing e-commerce businesses and individual customers alike.
Shipment Tracking Statuses
•Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my Lazada Elogistics package?
Use the tracking number on the Lazada Elogistics website or partner tracking platforms to see real-time updates.
Which countries does Lazada Elogistics serve?
The service covers Singapore, Malaysia, Thailand, the Philippines, Vietnam, Indonesia, and some international routes.
Is insurance available for shipments?
Yes, insurance options are offered to secure valuable parcels during transit.
What delivery speeds does Lazada Elogistics provide?
Standard and express delivery options are available depending on the destination and package type.
Can I ship internationally with Lazada Elogistics?
Yes, international shipping is supported within the Asia Pacific region and select global markets.
How do I contact Lazada Elogistics support?
Support can be reached via email at support@lazada-elogistics.com or through the official website.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more