How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Sonapost delivery
1
Wide Coverage
Delivers across Burkina Faso and internationally to multiple continents.
2
Real-Time Tracking
Track shipments at every step with up-to-date status updates.
3
Express Delivery
Offers fast shipping options for urgent parcels.
4
Insurance Options
Protects valuable shipments with available insurance plans.
Sonapost operates as the main postal and logistics provider in Burkina Faso. The company offers a range of delivery services including express shipping, international parcels, and insured shipments. Sonapost connects Burkina Faso with regions across North America, Europe, Asia Pacific, and the Middle East, supporting both personal and business deliveries.
Real-time tracking is available for all shipments, allowing customers to monitor their packages at every stage. Sonapost focuses on timely delivery and secure handling, providing insurance options to protect valuable goods during transit.
The service covers domestic and international routes, ensuring parcels reach their destination efficiently. Sonapost collaborates with global partners to expand its reach and improve delivery speed. The company’s network supports various shipment sizes, from small letters to large cargo.
Sonapost’s customer support assists with inquiries and tracking issues through email and their official website. The service aims to maintain transparency and reliability in all deliveries, adapting to the needs of modern e-commerce and traditional mail.
Shipment Tracking Statuses
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Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my Sonapost package?
Use the tracking number on the Sonapost website to see real-time updates on your shipment.
Does Sonapost offer international shipping?
Yes, Sonapost ships parcels to regions including North America, Europe, Asia Pacific, and the Middle East.
Can I insure my package with Sonapost?
Insurance options are available to cover the value of your shipment during transit.
What delivery speeds does Sonapost provide?
Sonapost offers standard and express delivery services depending on destination and package type.
Where can I get help if my package is delayed?
Contact Sonapost support via email or visit their website for assistance with delays or issues.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more