How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for Australia Post delivery
1
Nationwide Reach
Covers all areas of Australia, including remote and regional locations.
2
Fast and Tracked Services
Offers quick delivery options with real-time tracking and notifications.
3
International Partnerships
Works with carriers like [USPS](/carriers/us-post) and [Royal Mail](/carriers/gb-post) for seamless global shipping.
4
Convenient Features
Provides parcel lockers, retail services, and easy access to tracking tools.
Australia Post is the government-owned postal service of Australia, serving individuals and businesses across the country and globally. With a history that dates back to 1809, it has become a critical part of Australia's communication and logistics infrastructure.
Australia Post offers a wide range of postal and courier services:
- Parcel Post: Cost-effective standard shipping for domestic parcels.
- Express Post: Fast and tracked delivery across Australia, often within 1–2 business days.
- International Standard and Express: Reliable international shipping services with tracking and delivery confirmation.
- Courier Post: Premium service with door-to-door delivery and signature on delivery.
- Registered Post: Extra security with proof of posting and delivery.
Australia Post tracking numbers usually consist of 13 alphanumeric characters, such as AU123456789AU, and can be used to monitor shipments via the official Australia Post tracking page.
For international deliveries, Australia Post collaborates with global postal operators like USPS, Canada Post, and Royal Mail, ensuring smooth cross-border logistics and final-mile delivery.
In addition to postal services, Australia Post provides financial and retail services, including bill payments, identity verification, and passport applications at local post offices. Its digital services and parcel lockers further enhance convenience for customers.
With a vast delivery network, modern technology, and strong international partnerships, Australia Post is a trusted provider for sending letters and parcels both domestically and abroad.
Shipment Tracking Statuses
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Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track an Australia Post package?
Enter your tracking number on the Australia Post tracking page for real-time shipment updates.
What do Australia Post tracking numbers look like?
They are typically 13 characters long, such as AU123456789AU.
How long does Australia Post take to deliver?
Parcel Post takes 2–6 business days, while Express Post delivers in 1–2 business days within Australia.
Does Australia Post ship internationally?
Yes, it offers several international shipping options with tracking.
How can I contact Australia Post?
Visit https://auspost.com.au or call 13 POST (13 7678) for assistance.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more