How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for 5UL Logistics delivery
1
Competitive pricing
Affordable rates for small and bulk shipments
2
Flexible solutions
Multiple shipping methods to fit different delivery needs
3
Global network
Covers key international markets worldwide
4
Full tracking
Real-time updates from origin to destination
5UL Logistics operates from Guangzhou, offering a range of shipping services tailored for e-commerce and small business needs. The company provides air express delivery with transit times between 7 and 12 business days. For less urgent shipments, economy air freight takes about 12 to 20 business days. Sea freight options are available for heavier or bulk shipments, with delivery times ranging from 25 to 40 days.
The service includes customs clearance support to reduce delays at borders. 5UL Logistics partners with local carriers to handle last-mile delivery, ensuring parcels reach recipients efficiently.
The company focuses on shipping electronics, small consumer goods, and parcels from online sellers. It supports shipments up to 30 kilograms, accommodating most e-commerce packages.
5UL Logistics covers major markets including the USA, UK, Germany, Australia, and Russia. Tracking is available throughout the shipping process, providing updates from pickup to final delivery.
Shipment Tracking Statuses
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Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How to track my 5UL Logistics package?
Enter your tracking number on 5UL Logistics’ website or use third-party tracking services.
What countries does 5UL Logistics serve?
Main destinations include the USA, UK, Germany, Australia, Russia, and others.
How long does delivery take to the UK?
Express shipments usually arrive within 8 to 12 business days to major UK cities.
What is the maximum package weight allowed?
Most shipments accept parcels up to 30 kilograms (66 pounds).
How can I contact customer support?
Contact via email at support@5ullogistics.com or through WeChat customer service.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more