How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for New Zealand Post delivery
1
Wide Coverage
Delivers across all New Zealand regions and connects internationally through partner networks.
2
Real-Time Tracking
Offers online tracking with detailed updates at every step of the delivery process.
3
Express Options
Provides faster delivery services for urgent shipments within New Zealand and overseas.
4
Insurance Availability
Allows customers to insure valuable parcels for added security during transit.
New Zealand Post is the primary postal service provider in New Zealand, handling both domestic and international deliveries. It serves millions of customers with a wide range of shipping options, including standard mail, parcels, express delivery, and freight services.
The carrier covers all regions of New Zealand and extends its reach globally through partnerships with international postal and courier networks. Each shipment receives a unique tracking number, allowing customers to follow their parcel’s journey online in real time.
Services include express delivery for urgent shipments, insurance options to protect valuable goods, and flexible international shipping solutions. New Zealand Post supports e-commerce businesses by integrating with popular marketplaces and providing reliable logistics for cross-border trade.
The company focuses on timely delivery, transparency, and customer convenience. Tracking tools are accessible via its website and mobile app, offering notifications and updates at every stage. New Zealand Post also provides additional services such as parcel lockers and PO boxes to simplify parcel collection.
Overall, New Zealand Post combines extensive local coverage with global connections, making it a trusted choice for sending letters, parcels, and freight both within New Zealand and abroad.
Shipment Tracking Statuses
•
Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my New Zealand Post parcel?
Use the tracking number on the New Zealand Post website or mobile app to see real-time updates.
Does New Zealand Post deliver internationally?
Yes, it ships parcels worldwide through partnerships with global postal and courier services.
Are there options for faster delivery?
Express delivery services are available for urgent shipments both domestically and internationally.
Can I insure my parcel?
Insurance options are offered to protect parcels against loss or damage during transit.
Where can I collect my parcel if I’m not home?
Parcels can be collected from parcel lockers or local post offices if delivery is missed.
What types of items can I send with New Zealand Post?
Letters, parcels, freight, and e-commerce goods are accepted, subject to size and content restrictions.
Is there a mobile app for managing deliveries?
Yes, the New Zealand Post app allows tracking, notifications, and managing deliveries on the go.
How long does delivery take within New Zealand?
Delivery times vary by service type, with standard mail taking a few days and express options faster.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more