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Learn moreParcel App benefits for JNE Express delivery
1
Wide Coverage
Delivers across Indonesia and to major international regions including North America and Europe.
2
Real-time Tracking
Provides up-to-date tracking information for every shipment stage.
3
Express Delivery
Offers fast shipping options for urgent parcels.
4
Insurance Options
Allows protection of valuable shipments during transit.
JNE Express is a prominent courier service based in Indonesia, known for its efficient delivery network across the country and beyond. The company handles both domestic shipments and international parcels, serving regions including North America, Europe, Asia Pacific, and the Middle East. JNE focuses on timely delivery and transparent tracking, providing customers with real-time updates on their shipments.
The service supports express delivery options, ensuring urgent packages reach their destination quickly. Customers can track their parcels online using a unique tracking number, which updates at every stage of the shipping process. JNE also offers insurance options to protect valuable goods during transit.
With a wide coverage area and partnerships that extend its reach globally, JNE Express caters to businesses and individuals needing dependable logistics solutions. The company’s infrastructure supports smooth handling of parcels, from pickup to final delivery, maintaining high standards of care and accuracy.
JNE Express combines technology and logistics expertise to simplify shipping. Its tracking system is user-friendly, allowing easy access to shipment status without delays. The company’s commitment to service quality makes it a preferred choice for many customers in Indonesia and international markets.
Shipment Tracking Statuses
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Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
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In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•
Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•
Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my JNE Express shipment?
Use the tracking number on the official JNE website or tracking portal to see current status updates.
Does JNE Express offer international shipping?
Yes, JNE ships to multiple international destinations including North America, Europe, and Asia Pacific.
What delivery options does JNE provide?
JNE offers standard and express delivery services depending on urgency and destination.
Is insurance available for shipments?
Yes, customers can choose insurance to cover the value of their parcels.
How long does delivery take within Indonesia?
Delivery times vary by location but express options typically deliver within 1-3 business days.
Can I change the delivery address after shipment?
Address changes depend on the shipment status; contact JNE customer service for assistance.
What should I do if my package is delayed?
Check the tracking status online and contact JNE support if delays persist.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more