How to Choose the Right Delivery Option at Checkout
Discover how to pick the best shipping method when shopping online — balancing speed, cost, and security for each order.
Learn moreParcel App benefits for DHL eCommerce Asia delivery
1
Wide Regional Coverage
Operates across Asia, Middle East, North America, and Europe, connecting key markets.
2
Real-Time Tracking
Offers live parcel tracking to keep customers informed at every delivery step.
3
Flexible Shipping Options
Provides express and standard delivery choices to fit different needs and budgets.
4
Insurance Availability
Allows shipment insurance to protect valuable goods during transit.
DHL eCommerce Asia specializes in parcel delivery solutions tailored for e-commerce sellers and buyers. The service covers a wide range of countries across Asia, including China, Singapore, Japan, South Korea, India, and the Middle East, with connections to North America and Europe. DHL eCommerce Asia focuses on affordable shipping with reliable transit times, making it a preferred choice for online retailers.
Shipments are tracked through a unique tracking number, allowing customers to monitor their parcels at every stage. The platform supports real-time tracking updates accessible via the official website. This transparency helps reduce uncertainty and improves customer satisfaction.
The service offers multiple delivery options, including express and standard shipping, catering to different budget and time requirements. Insurance options are available to protect valuable shipments during transit. DHL eCommerce Asia partners with local postal services and logistics providers to ensure last-mile delivery is efficient and timely.
The network covers urban and suburban areas, reaching millions of customers. Integration with popular marketplaces and online stores simplifies order fulfillment and shipping management. DHL eCommerce Asia maintains a focus on cost-effective logistics solutions without compromising on service quality.
Overall, DHL eCommerce Asia provides a dependable shipping service designed to meet the needs of growing e-commerce businesses and their customers across Asia and beyond.
Shipment Tracking Statuses
•Pending
Awaiting Processing
The parcel has been registered in the system but has not yet been handed over for processing. The seller may have created the tracking number, but the package hasn’t been shipped yet.
•In Transit
In Transit
The package has left the sender’s warehouse and is on its way to the destination. It may be passing through sorting centers or customs.
•Delivered
Delivered
The parcel has been successfully delivered to the recipient. Delivery is usually confirmed by a signature or other confirmation.
•Not Found
Shipment Not Found
The status means there is no information about the package. Possible reasons include an incorrect tracking number, the package not yet registered in the system, or it is no longer being tracked.
FAQ
How can I track my DHL eCommerce Asia package?
Use the tracking number on the official DHL eCommerce Asia website to see real-time updates.
Which countries does DHL eCommerce Asia serve?
The service covers many countries in Asia, the Middle East, North America, and Europe.
Are there insurance options for shipments?
Yes, insurance can be added to protect shipments against loss or damage.
What delivery speeds are available?
Both express and standard delivery options are offered depending on urgency and cost.
Can I ship internationally with DHL eCommerce Asia?
Yes, international shipping is available to multiple regions worldwide.
Is there customer support available?
Support is accessible via email and the official website for shipment inquiries.
Does DHL eCommerce Asia partner with local carriers?
Yes, it collaborates with local postal and logistics providers for last-mile delivery.
Can I use DHL eCommerce Asia for e-commerce orders?
The service is designed to support e-commerce businesses with integrated shipping solutions.
Guides & Manuals
What to Do If Your Package Is Stuck in Transit
Learn what to do when your delivery tracking stops updating and your package seems stuck in transit.
Learn more
How to prevent package theft and loss
Learn effective strategies to protect your packages from theft and loss
Learn more